Coventry Building Society is the second largest Building Society in the UK and is focused on one thing: “Putting members first in everything they do”. The Society has been awarded Gold Status by Investors in People.

The Scope

Coventry Building Society tasked MBA to implement a bespoke, multi-faceted and ongoing resourcing solution across the Society’s Contact Centres, Savings and Lending Operations, Intermediary Support and Branch Network.

The MBA Solution

  • Onsite company research to fully understand company culture, values and ethos
  • Account Manager with a team of dedicated Resourcers
  • Dedicated white labelled telephony solution
  • Fully branded, premium advertising across all major job boards with geographical job board sponsorship
  • Fortnightly geo-demographically targeted HTML mailshots.
  • Proprietary ownership of candidate database
  • Ongoing talent pool development and management
  • Management of the first stage telephone interview process
  • Creation of a bespoke online testing suite
  • Full candidate management and on-boarding programme that ensures each and every candidate receives excellent service and an experience in line with the Coventry’s core values.
MBA was engaged by Coventry Building Society having clearly demonstrated they were best placed to support our continued growth across all departments by proving an unrivalled track record of delivering volume recruitment campaigns. In addition, MBA is an organisation that is clearly aligned to our core values and that was an absolutely critical factor for us when selecting a long term partner. MBA’s strategy, planning and execution has driven a significant improvement in our human capital delivery. The team has not only become a supplier but a key partner to the Society and we look forward to sharing a long and successful relationship together.

Becky Norrington, Senior Resourcing Manager, Coventry Building Society