Retail Bank

This leading UK bank offers a new style of banking, putting customers first and providing straightforward financial products with great service.

The Scope

MBA was appointed the task of delivering a new temporary recruitment solution for the bank, starting with 350 new hires to the business within a twelve week period.

The MBA Solution

  • An offsite team of five
  • Creation of MBActive, providing online screening and interview assessment tools
  • Full 5 year pre-employment checks, including CRB, employment and credit checks
  • Weekly MI reporting
  • Delivery of a new timesheet solution to mirror internal systems

The Results

  • 355 hires in three months
  • Reduced agency use to 0%
  • Conversation rate from interviews 1.3:1
  • 97% pass rate throughout the training period
  • Less than 1% no show rate

 

We knew MBA could deliver our permanent recruitment but we had not used their temporary recruitment service before. Due to difficulties with our previous supplier, we looked to MBA to provide a robust solution and we have been bowled over by the success! It has been a real eye opener to what we should have experienced before and we are grateful to MBA for providing us with great quality candidates and outstanding service.

HR Manager