Shop Direct Group
With £1.7bn in annual sales, the Shop Direct Group is the UK and Ireland’s leading multi-brand digital retailer, delivering 48 million products every year to millions of customers.
The Shop Direct Group commissioned MBA to hire thirty Credit Operations advisors within a three week period. The advisors were required to work an evening and weekend shift pattern during a four month temporary assignment.
The MBA Solution
- An offsite team of four
- Implementation of a full white label service, including SDG attraction, SDG email and dedicated 0845 telephone numbers
- University and college engagement
- Full management of both pre-screening and assessment centres
- Daily MI reporting
- 30 hires in three weeks
- Conversion rate from assessment 1.6:1
- 0% campaign attrition
- 0% agency use
- Delivery of 38% cost saving