Began our relationship with Carole Nash’s annual recruitment campaigns in 2016, Having Previously Supported Them With Their Seasonal Recruitment As a Tiered Supplier.

With the competence of MBA’s quality, dedication, and speed, a decision was made for us to become the sole supplier for all contact centre recruitment. It was decided that each year, we will place in the region of 130 motor insurance advisors across a 4-month period, split between Customer Service and Sales.

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SCOPE

  • Supply 130 telephone-based staff across a 4-month period to the motor insurance industry on a permanent basis.
  • Increase recruitment standards and attract a higher calibre of candidates.
  • Reduce attrition through a relevant and robust selection
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SOLUTION

  • Revamped the entire recruitment and selection process, to focus on candidate attributes, and not just the background.
  • Onsite attendance by a dedicated recruitment team
  • Streamlined recruitment process to reduce internal time constraints.
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RESULTS

  • Cost savings of £120k on average per annum.
  • Over the last 4 years, delivered almost 50% cost savings.
  • Reduced 1st-year attrition by 60% by working closely with the business.
  • Created a smooth and engaging recruitment process, with 95% offer acceptance.
  • Reviewed and interpreted success based on previous 12-month hires, and scientifically determined the most successful candidate types.
  • Over delivered every campaign.