The Manchester Centre is one of 7 across the world, handling booking queries, flight changes and customer care calls thrsdsffrout Europe, taking approximately 1.5 million calls each year. The team in Manchester is made up of 275 European multi-lingual operators.
Having previously managed our recruitment with a “not broken, don’t fix it” approach, MBA engaged with us at the end of 2017 during which time we were using many agencies, coupled with lengthy recruitment events and a very low offer rate. In partnership with MBA we have created a whole new recruitment strategy, better selection of candidates and turned something average into a group acknowledged win.
We see a lengthy partnership with MBA growing and are now in discussions to implement their recruitment technology into our process.
ALASTAIR IRWIN, DIRECTOR