Call Centre & Customer Service - Customer Service

Glasgow City

Permanent / Full Time

£22000 - 26000 (Year)

Call Handler

Fantastic opportunity to become a Call Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees.

As a leading figure in the claim arena, it’s this same mentality that ensures their clients are happy and the client base grows. The Call Handler will be responsible for providing excellent customer service.

In return, the Call Handler will expect a salary of up to £26,000, 25 days paid annual leave, pension contribution, access to thousands of perks and discounts, optional health and wellbeing cover and life assurance at 4 x your annual salary.

Role & Responsibilities:
  • Being the customers first point of contact and building a rapport
  • Gathering information, inputting data within the SLA's
  • Engaging with all parties involved while providing exceptional customer service
  • Assessing the extent of loss and identifying any specific needs
  • Ensuring the Policyholder and all relevant parties are kept updated
Skills & Requirements:
  • Call handling experience is imperative
  • Ability to work in a fast paced environment
  • Proactive, with the ability to work with initiative
  • Able to work as part of a team to ensure client SLAs are met
What are you waiting for? Apply Now!

Talk to us

This role was posted by Chloe Grundy. To hear about more roles like this, call us on 01244 746398.

Chloe Grundy

Recruitment Consultant