Automotive - Aftersales Manager

Greater London

Permanent / Full Time

£34000 - 50000 (Year)

Senior Service Advisor

Our Client, a leading car manufacturer are currently looking for a Senior Service Advisor to join their business based out of their Croydon Dealership. This role offers unlimited bonus opportunity and great progression opportunity’s.

As a Senior Service Advisor, you are responsible for engaging with customers day to day, discussing their service and MOT requirements and providing the best solution for the customer. You will also be responsible for the other Service Advisor’s ensuring they are keeping customers informed on progress, upselling products and delivering the best customer service possible.

This is a great opportunity for an experienced Service Advisor to take their first step into management, or a Senior Service Advisor who is looking to grow their OTE and knowledge of Hybrid technology.
About the role
  • Taking appointments from our lead qualification team
  • Manage and develop the existing service team
  • Meeting and greeting customers (walk in/appointment) and arranging vehicle maintenance
  • Discussing various options available to customers working within the lines of their needs and budget
  • Help coach and develop the Service team
  • Go over repair options & costs with customers making sure they understand what is required and why
  • Speak to customers over the phone and F2F
  • Help invoice all work carried out
  • Ensure customers are dealt within a speedy and efficient manner
  • Giving an honest, transparent sales experience
  • Meeting or exceeding targets based on sales and customer satisfaction
  • Upselling additional work, service plans and extended warranties
  • Delivering excellent service at all times making their experience enjoyable and memorable
  • Manage any complaints or issues that may arise
  • Work very closely with the Workshop Controller and Service Manager
About you
  • Experience working in a Main Dealer environment
  • Be an experienced Service Advisor
  • Have excellent customer service ability and the desire to sell
  • Hold a full UK driving licence
  • Thrive under pressure
  • Have a desire to succeed
  • Be able to lead from the front and the ability to manage a team
About the company
  • Excellent basic salary and bonus scheme
  • Bonus based on sales, customer service and add-ons
  • Ability to progress through internal promotion
  • Excellent benefits package, including pension, healthcare, and car leasing schemes
  • Flexible progression based on your career aspirations
  • Manufacturer based training
About Our Client
Our client is a leading car automotive dealership in the UK specialising in Japanese brands, they currently employ over 500 people across 11 retail dealerships and are looking to expand even further.

What’s next?
If you’re an automotive professional looking for a role with realistic career progression within a business that promotes positive change and development, then this is the role for you. Apply online now or contact our Recruitment Team to find out more.

Talk to us

This role was posted by Harry Moores.

Harry Moores

Recruitment Manager