Filled Key Positions For Mclarens’ New Office In Miami, Florida To Be Filled For That Team In Order To Fulfil Their Contractual Requirements With Their Client.

We worked alongside McLarens, a global loss-adjusting company that facilitates the settlement of both simple and complex claims, during late 2021 and early 2022 in order to open up their new office. Our recruitment team adjusted their recruitment strategy, which included their working hours and tailored communications to accommodate the Miami market, delivering all roles on time and within budget.



  • Requirement of a strong 13 skilled workers team to get the new brand new office in Miami, Florida site up and running.
  • Work under tight timelines in order to achieve their contractual obligations.
  • Hire a team manager initially to enable them to complete hiring for the remainder of the roles.


  • Developed dedicated internal capability to deliver the required resource.
  • Proactively built a talent pipeline based on future business demand.
  • Dedicated UK recruitment team adapted the working day to mirror US working patterns, being in different time zones.
  • Utilised relevant technology by positioning ourselves as US recruiters using a US phone number, video calling platforms, client-branded e-mails, and US job boards/sourcing strategies, ensuring a smooth transition.
  • Recruited a ‘Team Manager’ to be the hiring manager for all vacancies.


  • Recruited 13 industry-specific key hires within a 3-month period.
  • Key hires included: Team Manager, First Notification of Loss (FNOL), and Claims Handlers.
  • Over 95% offer acceptance rate.
  • 95% start and post-hire retention to date.
  • International assignment supporting the US.


“We had the pleasure of partnering with MBA on an exciting opportunity to build a new operational team within Miami - a territory and location we had not reached out to before.

MBA approached the opportunity with a full commitment, and the team worked tirelessly in researching the market, pre-interviewing a significant number of candidates, and presenting only the best for the face-to-face interviews. The communication between both the candidates during the process and us was exceptional, ensuring the candidates retained interest even with the extended lead-in time. All the successful candidates commented on this.

The retention rate of successful individuals has also been second to none in a volatile and different market. This is down to the hard work and commitment of the MBA team from day one.”


Matt Morling, Head of Global TPA Operations