SEASONAL AGENCY CAMPAIGN TO PROVIDE A VOLUME OF STAFF, FOR A HOUSEHOLD NAME IN FOOD PRODUCTION & RETAIL.

This client has a niche in the food retail industry providing long-lasting, quality foods at affordable prices. With Christmas being an especially busy time for their loyal customer base, they needed a flexible and proactive approach to bolster their already sterling customer experience.

Scope:

• Client needed around 16 additional Customer Advisors to cover shifts spanning 16 hours.
• Candidates needed to be sourced, assessed, vetted, onboarded and started over 2 inductions at 7 & 14 days post-instruction.

Solution:

• Hybrid attendance by a specialist recruiter.
• Offsite specialist recruitment and onboarding team.
• Impeccable candidate management to ensure commitment and fulfilment.
• Robust process in place to maximise talent reach.
• Strong database from prior success with previous clients.
• Re-engineer recruitment and assessment processes.
• Fast-track onboarding and vetting solution including referencing. 

Results:

• Induction 1: 8 starters / Induction 2: 6 starters (reserves in place but deemed unnecessary).
• Fantastic offer to start ratio.
• 100% Compliant Process.
• MBA awarded final decision on successful candidates.