A Household Name in Food Production & Retail

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SEASONAL AGENCY CAMPAIGN TO PROVIDE A VOLUME OF STAFF, FOR A HOUSEHOLD NAME IN FOOD PRODUCTION & RETAIL.

This client has a niche in the food retail industry providing long-lasting, quality foods at affordable prices. With Christmas being an especially busy time for their loyal customer base, they needed a flexible and proactive approach to bolster their already sterling customer experience.

  

Scope:

  • Client needed around 16 additional Customer Advisors to cover shifts spanning 16 hours.
  • Candidates needed to be sourced, assessed, vetted, onboarded and started over 2 inductions at 7 & 14 days post-instruction.

 

Solution:

  • Hybrid attendance by a specialist recruiter.
  • Offsite specialist recruitment and onboarding team.
  • Impeccable candidate management to ensure commitment and fulfilment.
  • Robust process in place to maximise talent reach.
  • Strong database from prior success with previous clients.
  • Re-engineer recruitment and assessment processes.
  • Fast-track onboarding and vetting solution including referencing. 

 

Results:

  • Induction 1: 8 starters / Induction 2: 6 starters (reserves in place but deemed unnecessary).
  • Fantastic offer to start ratio.
  • 100% Compliant Process.
  • MBA awarded final decision on successful candidates.

 

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