Global Aviation Giant


A global leader in travel, renowned for its expansive network spanning over 80 countries, with a staggering 1,500 weekly departures from Dubai alone, and facilitating the journeys of over 51 million passengers annually, this industry titan needed a recruitment partner to elevate its Manchester Centre.


Manchester Centre Excellence: The Engine of European Operations

Situated as one of seven global centres, the Manchester facility manages to book inquiries, flight modifications, and customer care calls across Europe. This dynamic centre handles approximately 1.5 million calls annually, powered by a team of 275 European multi-lingual operators.


  • Monthly engagement of 12-24 multi-lingual operators.
  • A comprehensive package inclusive of assessment support, pre-employment vetting (PEV), and onboarding services.


  • Deployment of an off-site team featuring 2 dynamic multi-lingual recruiters.
  • Execute an impactful social media campaign across diverse channels, amplifying the brand in the talent market.
  • Revitalise recruitment and assessment processes with our cutting-edge strategies.
  • Implement a customised Applicant Tracking System (ATS).



  • Achieve consistent recruitment, averaging 18 full-time equivalents (FTE) monthly.
  • Make strategic hires in the competitive Dutch and German-speaking candidate markets.
  • 95% post-offer retention rate, highlighting the effectiveness of our comprehensive Recruitment Services.
  • An outstanding 75% interview-to-hire ratio, showcasing the impact of our expertly tailored solutions.
  • Received favourable feedback from the hiring manager community.


"After adopting a 'not broken, don't fix it' approach in our recruitment management, we partnered with MBA. Previously reliant on multiple agencies, lengthy recruitment events, and a low offer rate, MBA transformed our strategy, elevating candidate selection and turning an average process into a recognised success. We foresee a lasting partnership with MBA and are actively exploring the integration of their recruitment technology into our processes."

- Director

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