MBA was brought onboard to provide a smooth and effective payrolling, onboarding and offboarding process for all PAYE/Contractor workers.

To offer our expert guidance and support to all workers during their assignment. To work in collaboration with the internal recruitment team & build a strong relationship with the company's supply chain to ensure a professional and timely service.

Scope:

• Migrate all contractor and PAYE workers from incumbent payroll provider and agencies, to streamline payroll processes.
• Transfer the external agency relationships to MBA.
• Provide smoother offboarding for all leavers, with clear instruction for actions.

Solution:

• Appoint a dedicated Contractor Care Team.
• Implement 12-month agency tenure period, to deliver cost reduction during the course of worker’s contract.
• Meetings held thrice weekly between MBA and Internal Recruitment team to align expectations and provide account summary.
• Introduce a new leavers process, to facilitate between Internal Recruitment, IT and worker, to ensure clarity for offboarding actions.
• Quality and Contractual Quarterly Reviews to track relationship and service level progress.

Results:

• Smooth migration of 86 workers from incumbent provider in advance of new contract start date.
• Processed onboarding and initiated payroll system access for 141 new starters.
• Completed 455 extensions, completing paperwork and extending accesses.
• Finalised offboarding processes for 148 leavers.
• 138 graduate scheme placements onboarded and offboarded for specific campaigns.