Global Loss Adjusting Company

WE WORKED ALONGSIDE A GLOBAL LOSS-ADJUSTING COMPANY THAT FACILITATES THE SETTLEMENT OF BOTH SIMPLE AND COMPLEX CLAIMS IN ORDER TO OPEN UP THEIR NEW OFFICE IN MIAMI, FLORIDA. 

Our dedicated team adjusted their recruitment strategy, which included their working hours and tailored communication to accommodate the Miami market, delivering all roles on time and within budget. 

SCOPE:

• Requirement of a strong team of 13 skilled workers to get a brand new office in Miami, Florida up and running. 
• Work under right timelines in order to achieve their contractual obligations. 
• Initially hire a team manager to enable them to complete hiring for the remainder of the roles.
  
  

SOLUTIONS:

• Developed internal capabilities tailored to meet the resource requirements of our client.
• Proactively built a talent pipeline aligned with future business demand, showcasing the agility of our recruitment services
• Adjusted working hours of the UK recruitment team to reflect US working patterns.
• Leveraged relevant technology, adopting a US recruiter identity with a US phone number, video calling platforms, client-branded communications, and US job boards/sourcing strategies, to ensure a smooth transition. 
• Recruited a 'Team Manager' to be the hiring manager for all vacancies.
  
  

RESULTS:

• Successfully fulfilled the recruitment needs by securing 13 industry-specific key hires.
• Key hires included: Team Manager, First Notification of Loss (FNOL), and Claims Handlers.
• Achieved a remarkable offer acceptance rate of 95%.
• Maintained 95% start and post-hire retention to date.
• Executed an international assignment seamlessly, supporting the US operations with our global expertise in recruitment.

Client Testimonial:

"We had the pleasure of partnering with MBA on an exciting opportunity to build a new operational team within Miami - a territory and location we had not reached out to before. MBA approached the opportunity with full commitment, working tirelessly to research the market, pre-interview candidates, and present only the best for face-to-face interviews. The communication throughout the process was exceptional, ensuring candidates retained interest even with the extended lead-in time. All successful candidates commented on this. The retention rate of successful individuals has also been second to none in a volatile and different market. This is down to the hard work and commitment of the MBA team from day one."

- Head of Global TPA Operations