Leading Insurance Brokerage

INITIATED COLLABORATION WITH A LEADING UK-BASED INSURANCE BROKERAGE THROUGH A RECRUITMENT CAMPAIGN.

Our recruitment partnership with this prominent insurance broker began when we supported them as a tiered supplier. Due to MBA's quality, dedication, and speed the decision was made for us to become the sole supplier for all contact centre recruitment. Each year we place in the region of 130 motor insurance advisors across a 4-month period, split between Customer Service and Sales. By working closely with the business, we reduced first year attrition by 60% and within the first 4 years, we delivered an almost 50% cost saving (circa £120k PA).

SCOPE:

• Supply 130 telephone-based staff to the motor insurance industry on a permanent basis.
• Increase recruitment standards and attract a higher calibre of candidates.
• Reduce attrition through a relevant and robust selection.

SOLUTION:

• Revamp the entire recruitment and selection process to focus on candidate attributes and not just their background.
• Onsite attendance by a dedicated recruitment team.
• Streamlined recruitment process to reduce internal time constraints.

RESULTS

• Achieved average annual cost savings of £120k.
• Successfully reduced 1st-year attrition by 60% through close collaboration with the business.
• Established a seamless and engaging recruitment process, with a 95% offer acceptance rate.
• Evaluated success based on the previous 12-month hires and scientifically identified the most successful candidate types.
• Exceeded expectations in every campaign.