THIS LEADING BUILDING SOCIETY’S RESOURCING TEAM PREVIOUSLY MANAGED THE PROCESS FOR ALL PERMANENT RECRUITMENT IN-HOUSE.

This was not sustainable or effective and consequently, the company wished to outsource the permanent and fixed term recruitment process to a 3rd party supplier.

Scope

• Take responsibility for the coordination and delivery of the recruitment process.
• Deliver the services through clearly documented and efficient processes eliminating inefficiencies and task duplication.
• Ensure compliance with the company's processes, policies and financial industry regulations.
• Deliver a positive experience for all prospective candidates regardless of whether they join the business or not. 
• Strive to improve service quality and drive cost efficiencies for the duration of the contract period.
• Provide informative and insightful management information that supports the delivery of the services in scope.
• Provide complete transparency from both a commercial and process perspective.

Solution

• Full mobilisation of a team of 8 people in Chester.
• TUPE transfer of 2 people from the company with onsite MBA presence.
• Complete re-engineering of the recruitment process.
• National social media campaign.
• Re-invigorated EVP to help attraction and retain top talent. 
• Complete technology overhaul and implementation of ATS.

Results

• 608 branch network and 860 contact centre roles recruited.
• 355 head office roles ranging in salary between 16k to 160k.
• 70% enhanced engagement of candidates in process.
• First time at headcount in over 20 years.
• Comprehensive EVP deployment.
• 70% interview:hire ratio.
• 47% cost per hire reduction.
• 40% reduction in time to hire.
• 98% successful placement rate.
• Reduction of attrition to from 29.1% to 9.2%.