Well-Known UK Insurance Retailer


MBA were commissioned by a UK insurance retailer to manage their recruitment across their regional branch network of 550+ branches with over 2,500 staff; 3 call centres and head office.



Our goal was specifically to focus on the reduction of live vacancies across the entire network from 450 live jobs. Due to ongoing attrition challenges and the time-consuming task of managing a large PSL, this company maintained a live vacancy list across the network of over 400 roles in addition to circa 40 roles within the call centre. 



  • Off site team of 5 dedicated consultants.
  • On-line and off-line candidate attraction strategy. 
  • Production and control of all advertising strategy reached out to regional development agencies to champion their employer brand and build links to the community. 
  • Introduced multi-faceted candidate attraction strategy including 'return to work' and 'graduate' recruitment programs. 
  • Creation of screening assessment program defined by the company's key drivers. 
  • Implemented full candidate management system.



  • Over 500 hires in branch network in 12 months.
  • Over 600 hires in contact centres over 24 months.
  • Reduced live vacancy rate in network from 350 to 90 in 12 months. 
  • Reduced agency use to circa 30% for BAU requirement resulting in savings in excess of £550,000 in 12 months. 
  • Improved conversion rate from interviews and assessments to 2.3 to 1.


"We operate on a recruitment partnership model with MBA. They are, in essence, an extension of my internal team, offering a support service that allows certain parts of the recruitment process to be outsourced. The level of their involvement with us is fluid and flexible - they help us to meet our objectives to find the right people with the right skills. Together we work towards a common goal of consistency to any potential recruiters and we trust them to deliver the quality of service we demand."

- Head of HR


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